faq’s

Exchange

What is the exchange process & how soon can I expect the exchanged product?
EXCHANGE PROCESS
Below is our elaborate exchange process.
Step 1: Door Step QC
We will attempt to pick up the return product from your address within 5 days of your raising a request. Field executive will conduct a quality inspection of the product at your doorstep.
Step 2: Product Pick Up
Once the product is QC passed, it will be picked by the field executive.
Step 3: New Product Dispatch
Within 24 hours of the returned product(s) clearing the quality check, the new order shall be dispatched by the seller.
We shall also keep you updated with an email and SMS.
Do you allow exchanges?
Yes! Of Course! We offer a one-time exchange facility wherein you can raise a size exchange request for a product (just once) and we will replace it for you*. All you need to do is, just follow the process outlined here and place a new order on Buydebest.com.
*There are certain limitations to exchange. Please read further for details.
1. Size Exchange is not allowed for certain categories and product sold by Buydebest Partners.
2. Size Exchange can be availed only once on a product in an order.
3. Multiple product exchange i.e. returning a single item in exchange for multiple products will also not be possible. Please return the item and place a new order.
4. Exchange for bundled products is not allowed.
Can I cancel the exchange?
Please understand that exchange order is treated as a new order, which can be cancelled by using the online cancellation facility on our website (currently only on desktop version). Please visit our FAQ on 'How can i cancel my order'.
Can I buy multiple items in exchange for a single product?
Unfortunately, that may not be possible. We would love to allow multiple product exchange but our logistics process is such that we have to restrict to size exchange of the already bought item only. Therefore, if you wish to return a single item in exchange for multiple items, please return the item and place a new order.
What is Buydebest Exchange policy?
Buydebest.com offers its customers 15 DAYS FREE SIZE EXCHANGE SERVICE’ wherein you can request for a size exchange of a product within 15 days of its delivery. Our exchange service is absolutely charge free. However, the difference amount, if any, between the original product and the exchange product will be forfeited. CHECKLIST Please make sure that product is returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s). Please note that any product along with a free gift/ combo must be returned in its entirety. To know whether Exchange is available on your product, look out for "15 Days Free Return/Exchange" or '15 Days Free Exchange' on the product page. WE DONOT ACCEPT EXCHANGE FOR: Typically, we do not accept return/exchange for the following items- Inner wear, Lingerie, Swimsuits Fragrances, Beauty products Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings Socks Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
Any hidden charges for exchange I should know about?
Our exchange service is absolutely charge free. You can exchange the size of the already bought product within 15 days of its delivery. Please note: Multiple product exchange i.e. returning a single product in exchange for a multiple items will not be possible. We request you to return the item and place a new order.
Which items can I exchange?
We ensure that your shopping experience is fulfilling and completely satisfactory. To confirm whether size exchange is offered on your product or not, look out for "15 days Free Return/Exchange" on the right hand side of the product page. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Buydebest Partners only). Also exchange policy is not applicable on bundled items. We are constantly working towards including more products to our exchange policy list, to serve you better.
Is exchange available in my area?
At the moment, exchange is operational in those areas, where our logistics team can arrange for a pick-up. However, we are constantly working towards including more pin codes to our exchange serviceable areas.

MISCELLANEOUS

The item I bought is now available at a lower price. What do I do?
Sorry, but unfortunately, there is not much that can be done now. The product prices listed on our platform are solely at the discretion of sellers, and the sellers can vary the prices from time to time based on different discount schemes. To keep abreast with latest styles and current deals, please subscribe to our newsletter!
I see similar items with different prices. Why so?
The prices of the items listed on the website are solely decided by the sellers. It is possible to have similar items being sold by different sellers with different prices.
Can I place a bulk order for an item(s)?
Sorry!! As much as we hate saying a no to you, but due to company policies, we do not accept orders in bulk directly on our website.
I would like to display my products on your site. How do I get in touch?
We are more than happy to invite more vendors who are interested in displaying their products on site. However, there is a certain process for that to ensure only the best quality products are sold on our site. All you need to do is just drop an email at partners@buydebest.com and the concerned team would get back to you.

ORDERING

How will I know if order is placed successfully?
When your order is confirmed: We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.
You can also check the order in the "My Accounts" tab.
I have placed my Order! What`s next?
After you have placed the order, we will send you a CONFIRMATION email and SMS with order details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You can also track your order through our website by visiting ‘My account’ section.
Please note: Sometimes it may takes up to 48 hours for the shipping details to be updated on the system after an order is placed.
How do I modify my order after having placed it?
ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.
CHANGE ADDRESS
Once you have placed your order, you cannot change the delivery address. However, you may cancel your order and place a new one with the preferred address.
Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.
CHANGE DELIVERY DATE
We try to deliver all your orders at the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.
I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?
Refund of handling charges varies as per the following -
1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
3. If your order is subsequently cancelled by Buydebest, we will refund your handling charges.
How do I place an order?
Browse by category or search an item of your choice- Click on the product of your choice
Note: Check Fabric / material / colour / style / length / fit and other details if provided - Refer to Size Guide - Warranty
Check the expected delivery time and COD service availability by entering your Pin code on the CHECK DELIVERY DETAILS link- Detailed information about your items will be communicated via SMS/Email once you have placed an order
Create an account by registering or you can also proceed by entering your email id.
Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email carefully enter your shipping address
Enter the Buydebest Coupon/Discount coupon codes if applicable.
Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Wallet)
YOUR ORDER IS PLACED!!!
You will now receive a confirmation mail and a SMS from Team Buydebest.
You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.
Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can get in touch with our available customer care executives at 011-45782244.
I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?
No, you don't have to pay COD charges every time if the delivery time is different for different items in the order. It is collected only when you receive the first product of your order.
How can I change my billing address?
You need to login into your Buydebest account, where you can change the address under my account and also can update new information related to your profile.
How do I cancel my order?
You need to login into your Buydebest account, where you can raise cancellation request under my account section.

PAYMENTS

How do I pay for my COD order?
You can pay for Cash on Delivery orders by cash or by Credit/Debit card if the delivery person is carrying ‘card swipe POS machine’.
In compliance with the guidelines issued by the Ministry of Finance, our delivery executives will be unable to accept Rs. 500 (old) and Rs. 1000 (old) notes effective 09 November, 2016.
What payment methods do you accept?
We have various payment options to give you a delightful shopping experience. These are -
Credit Card
Debit Card
Net-Banking
Wallet
Cash on Delivery*
*Conditions- Available on purchases of up to a limit of INR 10,000.
What happens if my debit/credit card has been compromised while making a payment online?
We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.
What is Buydebest`s pricing policy?
Buydebest is an online marketplace platform for different sellers to list and sell their products directly to buyers. The selling price of products is decided by the Seller alone at its sole discretion. The sellers on the Buydebest platform try their best to always offer customers the best, lowest and competitive selling price for each product listed by them on the website.
The selling price for each product will be exclusive of all applicable taxes, including value added taxes (“VAT”)/ central sales tax (“CST”), entry taxes and any other levies that may be required to be remitted in connection with the sale of the Products
A seller may carry out promotions from time to time. During these promotions, the seller may provide discounts/ offers on the Products by lowering the Selling Price. The final selling price of the product is decided by the Seller alone at its sole discretion. The maximum retail price shall always be indicated in the Product information being provided by the Seller for the customers.
Is it safe to shop online using my Debit card or Credit Card?
We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.
So be assured, it is completely safe to use your bank debit/credit card on our website.
Is there a purchase limit for Cash on Delivery purchase?
Yes, Cash on Delivery option is available on purchases up to a limit of Rs 10,000/= beyond which purchases can only be made using Net banking /Debit card or Credit card.
How can I pay if COD option is not available on my address?
To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable serviceability issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!
Please keep in mind that we also restrict COD facility for certain customers, based on some repeated contingencies. For further information, please refer to our Terms and Conditions
Are there any hidden charges?
Buydebest is a marketplace platform where we connect sellers with buyers.
The prices listed by the sellers on the platform for all items are final and inclusive of all taxes. The prices you see on the product page is exactly what you pay.
Delivery charges may be extra depending on factors such as the type of item, your delivery location, the seller policy etc. Please check the policies of individual sellers for their details.
What should I do if my payment fails?
There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.
If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days.
For further clarification, you can shoot us a mail on info@buydebest.com or give us a call, with your order number.
I see debit transactions in my Bank Statement from Buydebest but I have never shopped with Buydebest. What do I do?
If you see any charges on your credit/debit card for purchases made on Buydebest.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:
First 6 digits and last 4 digits of the card number.
Date of Transaction
Amount of Transaction
Scanned copy of the bank statement highlighting the said transactions.

REGISTRATION

Do I need to register to shop?
We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Buydebest. However, registration will only help to enhance your shopping experience with Buydebest. Also, we are able to keep you informed about your orders and refunds through email. You will be able to avail the benefits of Buydebest Coupons by logging in, using your, registered email ID.
What do I do if I have forgotten my password or my password does not work?
If you have forgotten your password, kindly click on “forgot password” link to reset it. Reach out to us if you face any issues.
Do I need to type my address everytime I order?
No! You don't need to type the address every time you place an order, and we don’t forget our customers! An address once used will be saved in My Account section. You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address. You can also add more addresses using 'Add a new address' button. You can select any of the addresses instead of typing the shipping address while you are ordering.
Save time, Enjoy shopping!!!
By registering, will I automatically receive marketing emails from you?
No registering does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter
Will I get notifications on new arrivals, deals and discounts?
You’ll be notified of all the offers via emails sent to your registered email id.

Returns

How do I return a product?
In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website or on our mobile app.
To return a product in your order, just follow the simple steps below:
1. Sign In.
Sign in with your registered email ID or social ID (facebook or google+)
2. Click on My Order
Select the order you wish to return
3. Click on Order Details
Click on Order details against the order you wish to return partially or fully.
4. Click on Return
Click Return against the product you wish to return.
Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.
Can I change the mode of refund after raising a refund request?
No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained
I can no longer use BUYDEBEST Credits as a refund mode. Why?
As per the new company policy, we will not be refunding the order value in the form of Buydebest credits. The mode of refund would be the same as chosen by you at the time of placing the order. We will be refunding the Buydebest credits, if any, in the form of Buydebest coupons would be valid for 1 year from the date of issue.
If I use partial Buydebest credits and then do online payment, will I still get refund in form of partial BDBC and partially in my credit/debit account?
As per the new company policy, we will be refunding the Buydebset credits in the form of Buydebest Coupon. This coupon will be valid for one year from date of issue. The rest of the amount will be refunded back in the account / debit card / credit card whichever mode was used to make the payment.
If I am not able to provide my bank details, how will I get my refund?
Do not worry; your money is safe with us. We will mail you a link where you can provide your bank details. Once we get the bank details, we will refund your money within next 2 to 3 business days.
Will I get complete refund against my order?
If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by the seller. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.
In case of cancellation
Refundable Condition
Handling/Convenience Charges Yes If the order is not shipped
BUYDEBEST COUPON / Discount Coupons/Gift Cards Yes NA

In case of Return
Handling Charges No NA
Buydebest Coupons/ Discount coupons/Gift Cards Yes NA
How can I share my bank details?
You will be taken to form where you have to fill following details:-
Account holder's name (as per bank records)
Account number
Bank name
IFSC code
Please fill the form with utmost care. Responsibility of providing correct bank details rests on you. Neither Buydebest nor the seller will be liable for refund done to incorrect bank account because of error occurred while filling form.
How to check whether my area is serviceable for reverse pickup or not?
At present, Buydebest offers reverse pick up on all the pin codes wherever delivery is possible. So you just need to check whether your area is serviceable for delivery or not. In case delivery is possible in your area then it is serviceable for reverse pickup too.
What is BUYDEBEST Return/ Exchange policy?
Buydebest offers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 15 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. Our exchange service is absolutely free.
CHECKLIST
1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
2. Please note that any product along with a free gift/ combo must be returned in its entirety.
To know whether Return/Exchange is available on your product, look out for "15 Days Free Return/Exchange" on the product page.
WE DO NOT ACCEPT RETURN/EXCHANGE FOR:
1. Inner wear, Lingerie, Swimsuits, Socks
2. Fragrances, Beauty products
3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
4. Bundled items exchange
Please note:
For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

SHIPPING

What is Buydebest shipping policy?
We strive to deliver your orders at your doorstep as swiftly as possible, in accordance to our Shipping Policy.
For all orders above INR 999/=, there will be no handling charges.
For all orders of INR 999/= and below, handling charge of INR 75/= will be applicable.
Refund of handling charges –
If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
If you cancel some items in your order, we will refund the charges in proportion to the number of items in the order.
If your order is subsequently cancelled by Buydebest, we will refund your handling charges.
If you return an order delivered to you, handling charges will not be refunded.
Are there any shipping charges?
You can enjoy free shipping on all orders above INR 999/=.
A handling charge of INR 75/= will be applicable on all orders of INR 999/= and below.
The handling charge will be clearly mentioned on the checkout page before you make a payment and it is also printed on the shipping label that comes along with the package.
My order value became less than/equal to INR 999/= after I applied a coupon/offer. Will I be charged a handling fee?
Yes. The handling charges are levied on the final order value after applying any coupon or coupon discounts.
Will I get a call before delivery is attempted?
The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
I was not home when the courier person tried to deliver the order. How can I get my order now?
The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.
P.S- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled. Refund, if applicable will then be initiated within 8-10 business days.
Which courier company will deliver my order? Can I choose my preferred courier company?
To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.
I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?
A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.
The delivery time committed for my order is over now. What do I do?
We suggest you to please call our customer care representative or write to us on info@buydebest.com and we will contact you with a possible solution at the earliest.
How can I check if Buydebest delivers to my PIN code?
Click/tap on the CHECK DELIVERY DETAILS on the product page and enter your area Pin code in the space provided. You will get the estimated delivery date and availability/non availability of Cash on Delivery for the product. If Buydebest is not covering your Pin code currently, do keep checking back after some days as these are frequently updated.

TRACKING

How do I track my Order?
To keep a track of your order, use our Track Order facility on the top right side of our home page.
You can also refer to the email and SMS sent by us to track the movement of your order.
I used my tracking number to check the details of my shipment but the information is not clear to me.?
Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations
In transit: Your order is on its way to your city
Out for delivery: Your order has reached your city and we will attempt to deliver it today
Hold at hub: We tried delivering your order at least once and we will try again in 48 hours
RTO (Return to Origin): Your order was undelivered and is on its way back to our warehouse.
I should have received my order by now but I haven`t. What do I do?
We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order.
If in case you can't find any notification from us and the promised time is over, please write to us at info@buydebest.com and we will provide you with a solution.

WELCOME COUPONS

How do I receive my INR 2500 Welcome Coupons for Buydebest.com?
When you register with your e-mail at Buydebest.com, you will receive a Welcome e-mail with a unique coupon code.
Please click on the SIGN UP link to register yourself and confirm your identity by entering OTP received on your registered mobile number. You can use these coupons on both discounted and non-discounted products.
What is the validity of the Welcome Coupon?
The Welcome Coupon is valid for 21 days from the issue date.
Is there a minimum order value on which the Welcome Coupons can be used?
Yes, there is a minimum order value on which coupon can be applied.
You will receive 7 unique coupon code valid for 21 Days from the date of issue.
1. Two unique coupon of INR 500 off on purchase of INR 2000 and above.
2) Five uniquw coupon of INR 300 off on purchase of INR 1500 and above.
How many times can I use my Welcome Coupon?
The Welcome Coupon can be used only once. It is applicable only on the first purchase on Buydebest.
What products can I purchase with the welcome coupons?
You can use the coupon on discounted and non-discounted products across all categories except gold coin, precious jewellery, socks, innerwear, beauty, and brands, including Tommy Hilfiger, Casio, and Gini & Jony. It is not applicable on bundles.
How do I use a Welcome Coupon code I have received?
Select the products you want to shop and add to your cart. If you are logged in, you will be able to see your Welcome Coupon when you click on the ‘Apply Coupon’ section. Simply select the coupon and click on the ‘Apply’ button. Now check the final order amount!
Can I club two coupons in one purchase?
No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer. Now that's fair!
Why doesn`t my welcome coupon work?
Welcome coupons are our way of welcoming all you to our family of shoppers. In case you are facing a problem in using the coupon, you are advised to check if-
The order value is equal to 1500 / 2000 or above
The validity of the coupon has expired
You have already used the coupon
You are copy pasting/typing the correct coupon code
You are using it from your registered account, as the coupon cannot be shared
I have returned/cancelled my order. What happens to my welcome coupon used in the order?
If you choose to return your order we will refund you the paid price. However, we won't be able to refund you the coupon value.
I have used my welcome coupon in an order which was unsuccessful. What happens to my coupon?
In case of an unsuccessful order, the coupon will be rolled back to your account.
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